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Some of other company are using our theme template layouts. We have no relation with others. You risk getting a theme that may not be designed and code properly and this will result in serious problems in future.
Our themes includes the theme shortcodes(additional formatting components). You do not have to pay extra for it, this is free of cost for you in our Freshdesk/Freshservice themes.
Also we provide Quotes, Lists, Links, Images, Videos, Tabs and many more formatting component options.